Shell IMH Navigator
⌘K
Incident Management Handbook
6.7 role ITSM

IT Customer Service Manager

Organization

Logistics Section Chief
Service Branch Director
Communications Unit Leader
Incident Communications Center Manager
Radio Operator
IT Customer Service Manager
Communications Technician (IT Help Desk)
Food Unit Leader
Medical Unit Leader

Forms to Complete

Form 205 Comms Plan
Review Communications Plan
Form 214a Individual Log
Document events/activities
Handbook Page137 (PDF p.199)
PartB — Incident Management
Section6.7 IT Customer Service Mgr (ITSM)/Comm Tech (COMT)
Typerole
Also on Page 199Communication Technician (IT Help Desk)